Episode 112: Evidence Acquisition and Chain of Custody

Containment, eradication, and recovery phases are critical components within the incident response lifecycle, each playing a specific role in mitigating damage, eliminating threats, and restoring normal operations following a cybersecurity incident. These phases do not operate in isolation. Instead, they are interconnected stages that ensure once a threat is detected, it is halted, removed, and followed by a structured return to a secure and fully operational state. Understanding how each phase works, what actions are involved, and how to coordinate efforts across technical teams is a foundational skill for professionals preparing for the CYSA Plus certification and essential for real-world cybersecurity effectiveness.
Containment begins as soon as an incident is confirmed. This phase involves taking immediate action to prevent the spread or escalation of the threat. It is about controlling the situation before it becomes unmanageable. Containment strategies aim to limit damage, secure unaffected systems, and reduce the attacker’s ability to continue their activity. Without swift containment, a localized compromise can rapidly evolve into a full-scale breach affecting critical infrastructure, sensitive data, and business continuity.
Common containment techniques include isolating compromised systems from the network, applying temporary firewall or access control list modifications, and implementing segmentation policies that prevent lateral movement by attackers. For example, a compromised workstation may be placed in a quarantine VLAN or physically disconnected from the network while investigation continues. Firewalls may be updated to block known malicious I P addresses, and systems may be moved to segmented zones to contain the scope of compromise while preserving functionality in unaffected areas.
A critical consideration during containment is the need to preserve evidence. While isolating a system may be urgent, analysts must ensure that logs, volatile memory, or malware samples are not lost or altered during the process. Preserving forensic artifacts is essential for understanding the attack path, identifying vulnerabilities, and supporting legal or compliance investigations. Actions taken must be measured and deliberate, balancing the need for speed with the importance of maintaining an accurate picture of the incident.
To implement effective containment, analysts must first define its scope. This involves identifying all systems that are compromised or at risk. Determining how far the attacker has moved within the environment and what assets have been affected allows for containment to be both targeted and comprehensive. Incomplete scoping can result in infected systems remaining online, which could lead to reinfection or continued exfiltration of data. Full visibility is essential to success at this stage.
Containment activities are supported by a range of security tools. Endpoint Detection and Response platforms are used to isolate infected hosts and examine behavioral data. Intrusion Prevention Systems help block malicious traffic and contain threats at the network perimeter. Network monitoring solutions allow analysts to observe traffic patterns and identify signs of ongoing compromise. When properly deployed, these tools allow containment actions to be executed quickly and with high precision.
Once containment is successfully established, the next phase begins: eradication. This stage focuses on removing all traces of the threat from the environment. Analysts must locate and eliminate malware, delete malicious files, close unauthorized access points, and disable any accounts that were created or compromised during the attack. The goal of eradication is not only to remove the visible symptoms but also to address the root cause to prevent the attacker from returning.
Typical eradication steps include deploying antivirus or anti-malware tools to clean infected systems, uninstalling unauthorized software, resetting passwords for affected accounts, and applying patches to fix exploited vulnerabilities. In some cases, firewall rules and access control lists are reviewed and adjusted to block the vectors used by the attacker. The more thorough the eradication effort, the lower the likelihood of recurring compromise after recovery.
Identifying the root cause is a critical part of eradication. Analysts must determine how the attacker gained access and what weaknesses were exploited. This might involve uncovering unpatched software, misconfigured services, or phishing emails that led to credential theft. By identifying and correcting these underlying issues, the organization reduces its exposure to similar attacks in the future and strengthens its overall security posture.
Verification is an essential checkpoint before moving to recovery. Eradication must be validated through scanning, monitoring, and manual inspection. Analysts perform repeated malware scans, examine system configurations, and confirm that all malicious artifacts have been removed. This verification ensures that no hidden backdoors or persistence mechanisms remain. Incomplete eradication can undermine the recovery process and lead to repeated incidents.
In some cases, eradication is not possible through manual intervention alone. When systems are heavily compromised or persistence mechanisms are sophisticated, secure re-imaging may be necessary. This involves wiping the system and restoring it from a clean backup. Rebuilding from a known-good image ensures that the environment is trustworthy. It is often the most reliable method when dealing with advanced threats, rootkits, or unknown malware variants.
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Recovery, the final phase addressed in this episode, focuses on restoring business operations and affected systems to their normal and secure state after thorough containment and eradication efforts have been completed. This phase is not just about turning systems back on. It is about doing so safely, with confidence that the environment is clean, operational, and properly hardened against future compromise. Recovery must be planned, coordinated, and carefully executed to avoid reintroducing vulnerabilities or overlooking hidden threats.
The recovery process often starts with restoring systems and services from secure, verified backups. These backups may include full system images, configuration files, databases, and application data. The integrity of the backups must be verified before restoration, ensuring they are not themselves compromised or outdated. Analysts must ensure that only clean data and systems are used in recovery, and that restored environments are brought back online in a controlled and phased manner. This approach allows for better monitoring and reduces the chance of cascading failures.
Validation checks are essential during the recovery phase. Before a restored system is placed back into production, analysts must perform vulnerability scans to identify unpatched software or misconfigurations. Penetration testing may be used to simulate attack attempts and confirm that previously exploited vectors have been eliminated. Continuous monitoring tools are deployed to observe system behavior in real time, providing early warning if malicious activity resumes. These checks help ensure that recovery does not simply reintroduce the conditions that led to the original incident.
Planning plays a major role in ensuring recovery is smooth and effective. A well-prepared recovery plan outlines specific tasks, timelines, roles, and responsibilities for each team involved. This includes IT operations, network administrators, application owners, and security personnel. The plan should define success criteria, identify dependencies, and anticipate potential complications. Coordination among all parties helps minimize confusion, accelerates progress, and ensures that recovery efforts are aligned with organizational priorities and risk tolerance.
During the recovery process, organizations may implement temporary compensating controls to manage residual risk. These controls provide additional layers of protection while full restoration is underway. Examples include stricter firewall rules, enhanced logging settings, elevated authentication requirements, or even temporary suspension of certain services. These measures reduce the risk of reinfection or unauthorized access during the vulnerable window of system recovery and transition back to normal operations.
The recovery phase also presents an opportunity to implement improvements to the security architecture. Analysts often use this time to apply patches that were previously deferred, update configurations based on lessons learned, or enhance monitoring and alerting mechanisms. By using recovery not only as a restorative phase but also as an improvement opportunity, organizations can emerge from an incident with a stronger and more resilient environment than before.
Comprehensive documentation of recovery activities is an essential part of post-incident procedures. This includes records of which systems were restored, what methods were used, what issues were encountered, how they were resolved, and how long each step took. This information is valuable for audits, legal reporting, and internal reviews. It also supports future incident response efforts by creating a historical reference that can be used to improve plans and training.
After recovery, continuous monitoring is critical. Even when systems appear clean, analysts must remain vigilant for signs of re-infection or follow-on attacks. Monitoring tools scan for unusual behavior, compare live activity to baselines, and alert on any anomalies that could indicate lingering threats. This monitoring phase bridges the gap between recovery and long-term stability, providing assurance that the environment is truly secure and stable.
Effective communication during recovery is vital for organizational alignment and stakeholder confidence. Business leaders, IT teams, compliance officers, and possibly customers all need timely updates on recovery progress. Clear communication helps manage expectations, informs decision-making, and builds trust. Analysts should provide regular status reports, outline anticipated timelines, and disclose any unresolved risks or delays. Keeping all stakeholders informed supports a unified recovery effort and demonstrates professional incident handling.
Once technical recovery is complete, organizations should initiate a formal review of the incident. This involves conducting a lessons learned session to evaluate the effectiveness of the containment, eradication, and recovery phases. These sessions identify what went well, what could be improved, and what changes are needed in tools, processes, or training. The goal is to continuously refine the organization’s incident response capability. Feedback from these reviews is used to update playbooks, reconfigure tools, and revise policies, creating a cycle of continual improvement.
To summarize Episode One Hundred Twelve, we explored the three interconnected phases that complete the core of cybersecurity incident response: containment, eradication, and recovery. Containment stops the spread and limits damage. Eradication removes the threat and addresses root causes. Recovery restores systems to a secure operational state and reinforces defenses. Mastering these phases equips cybersecurity professionals to respond effectively, minimize disruption, and build resilience. These practices are not only testable knowledge for the CYSA Plus exam. They are essential disciplines for protecting real-world systems from today’s persistent and complex threats.

Episode 112: Evidence Acquisition and Chain of Custody
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